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For example, direct questions can be addressed using telephone calls, SMS, Online chat, Support Forums, E-mail or Fax basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services while more complicated problems with hardware may need to be dealt with in person. Yahoo mail Help Center Technical support may be delivered by different technologies depending on the situation.

In addition, some fee-based service companies charge for premium technical support services. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. Larger organizations frequently have internal technical support available to their staff for computer-related problems. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tool where users can log an incident. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services. Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In some industries, first-line support requires knowledge of the products, terms and conditions offered by the business rather than technical information itself (Retail / Wholesale). This call center acts as an 'initial sink' for user requests and, if required, creates an incident to notify other business teams/units to satisfy the user request (for example, blocking stolen credit cards or mobile phones from use). In other industries (such as banking, credit cards, mobile telephony, etc.), first-level support is carried by a call center that operates extensive hours (or 24/7). Nevertheless, the goal for this group is to handle 70–80% of the user problems before finding it necessary to escalate the issue to a higher level. Personnel at this level have a basic to general understanding of the product or service and may not always contain the competency required for solving complex issues.

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This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus. Technical support specialists in this group typically handle straightforward and simple problems while 'possibly using some kind of knowledge management tool.

Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. This information is useful to analyze the symptoms to define the problem or issue. This information needs to be recorded into the issue tracking or issue logging system. The information could be computer system name, screen name or report name, error or warning message displayed on the screen, any logs files, screen shots, any data used by the end user or any sequence of steps used by the end user, etc. gather as much information as possible from the end user.

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This level should email customer care will provide you the guidance over online service 1800 1 800 tollfree? call webmail phone number help center helpline desk or mail contact technical HelpDesk tech support on toll-free USA CANADA & chat live with agent person to fix hacked account forgot password recovery reset 24×7 in hour business info for advanced pro services if how to password not working.

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